Eric Clower
Product education, developer enablement, and AI learning strategy for complex technical products.
I help people understand and adopt technical products by connecting product knowledge, customer needs, education strategy, documentation, demos, and practical workflows. My work sits at the intersection of education, product development, user enablement, applied analytics, and AI-supported learning systems.
I currently serve as Director of Education Services at IMPLAN, where I lead customer and internal education programs, manage learning resources, support technical documentation, guide LMS migration, develop education metrics, and design AI learning programs for employees. My recent work includes using customer ticket data, internal survey feedback, and AI-assisted analysis to identify learning gaps, recommend role-based learning paths, and shape content roadmaps tied to business priorities.
Previously, as Director of Training and Applications at Aptech Systems, I led education and enablement for GAUSS, a statistical programming and data analysis platform. That role combined customer education, product development, GTM support, technical documentation, API-oriented product design, customer support, and launch education for new features and add-on products.
Across my career, I have built systems that help technical and non-technical audiences move from confusion to confidence: documentation hubs, tutorials, code examples, webinars, product demos, online courses, internal enablement programs, open-source resources, technical blogs, and applied learning experiences.
What I do best
- Product education strategy: Turn product capabilities, customer needs, and business goals into education plans, content roadmaps, and scalable learning resources.
- Developer and technical enablement: Create demos, examples, documentation, API education, and technical guidance that help users apply complex tools in real workflows.
- AI learning and workflow adoption: Design practical AI learning programs and use AI-assisted workflows to improve education, documentation, and support operations.
- Learning systems and measurement: Build education programs with stronger structure, clearer ownership, better reporting, and metrics that help teams understand what is working.
- Cross-functional product collaboration: Partner with product, engineering, support, marketing, sales, and customer success to connect technical functionality to user understanding and adoption.
- Applied technical communication: Translate statistical, economic, and analytical concepts into clear examples, tutorials, training, and decision-support resources.
Featured work
API and developer education for technical products
Built and delivered technical education, demos, and guidance for API and developer-style workflows across IMPLAN and GAUSS. This work includes IMPLAN API demos, GAUSS API design improvements, technical examples, documentation, and product education that help users understand how to apply complex tools.
Education strategy, learning paths, and content roadmaps
Used customer feedback, support-ticket patterns, internal surveys, and AI-assisted analysis to identify learning gaps and recommend structured education paths for employee roles and customer segments. This work supports customer onboarding, internal enablement, international expansion, and better prioritization of education resources.
AI learning and workflow enablement
Designed practical AI learning initiatives and built AI-assisted workflows for documentation, content development, code examples, and internal enablement. This work focuses on using AI to improve quality, reduce bottlenecks, and help teams apply AI tools responsibly in everyday work.
Learning systems, documentation, and measurement
Led documentation modernization, learning-system planning, KPI development, and education analytics work that made technical education more scalable and easier to evaluate. This includes the GAUSS documentation hub, IMPLAN education metrics, and current LMS migration work.
Product development, launch, and GTM education
Helped develop, launch, promote, and support technical products and add-on offerings by combining product insight, customer education, messaging, examples, tutorials, and post-launch support.