GAUSS Online Documentation Hub

I manage and maintain the GAUSS Online Documentation Hub, the primary resource for all technical references and how-to content.

As part of a major restructuring effort, I oversaw the migration of static PDF manuals to a searchable, online-first format. I increased the inclusion of practical examples for core functions, which led to a measurable reduction in support tickets and improved user satisfaction.

Highlights

• Migrated entire system to an online, searchable format
• Added usage-focused examples for key procedures
• Reduced support load through better self-service
• Maintained consistent style, clarity, and structure

• Developed a custom GPT workflow to automate documentation drafts from source code, accelerating content creation and improving consistency

🧠 Skills & Focus Areas

• Technical Documentation & Writing
• Support Process Optimization
• Strategic Content Development
• Cross-Functional Collaboration
• User Onboarding & Engagement